Delivery and Returns

All Victoria Noyes Jewellery items that are held in stock are sent out within five working days. Made-to-order items may take longer than this, but they will be dispatched as soon as possible. You will be emailed an estimated dispatch date shortly after placing your order and you will be kept informed on the progress of your order. If you need something urgently, please contact me directly. I will do my best to ensure gifts reach you as soon as possible.

Gift messages can be handwritten on a gift tag and items sent to the gift recipient’s address at your request.

All items are packaged in an eco-friendly branded gift box.

 

Delivery Costs and Methods

 

UK orders – free shipping

European Union orders - £8.00

Other International orders - £10.00

 

UK orders of £70 and above are sent by Royal Mail Special Delivery as standard. This service guarantees delivery by 1pm the day after dispatch and requires a signature on delivery.

UK orders below £70 are sent by Royal Mail 1st Class Signed For, which also requires a signature on delivery.

International orders are sent by the equivalent international method.

For international orders, any customs fees incurred are the customer’s responsibility.

 

Returns

 

I take every possible care to ensure that your jewellery arrives safely, but if there has been damage caused in transit please contact me within 14 calendar days of receiving your order. 

If you are not happy with your purchase for any other reason please contact me within 14 calendar days to organise its return and a full refund or replacement. 

  • Goods must be returned within 14 calendar days of cancellation.

  • Refunds will be processed within 14 calendar days of the return of the goods and payments made using the same method as you used to pay for your order.

  • Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.

  • Please remember to get proof of posting and please note that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other method is at your own risk.

  • Items that are returned must be in original condition with the gift box and with all paperwork, parts, and accessories.

  • The item is your responsibility until it has reached me. I recommend that you send the item using a recorded delivery service that insures you for the value of the item.

  • I regret that I cannot offer refunds on earrings for health and safety reasons.

  • Bespoke items (i.e. those made to a requested size, with personalisation, with requested stones or made on commission) may not be eligible for refund or exchange.

  • No refunds can be given for gift certificates.